8171 Web Portal CNIC Confirmation
The Benazir Income Support Programme (BISP) continues to be one of Pakistan’s most important welfare initiatives, providing direct financial help to millions of low-income households. In 2025, eligible women are entitled to receive a Rs. 13,500 installment under the program, but accessing this amount requires a crucial step confirming your CNIC through the 8171 Web Portal or via SMS.
However, many beneficiaries have recently faced a “938 fingerprint issue” during biometric verification, which has prevented them from collecting their payments. This guide explains what this error means, why it occurs, and the step-by-step methods to fix it. It also covers how to confirm your CNIC, alternative verification methods, and updated BISP procedures for 2025.
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What is the 938 Fingerprint Issue?
The 938 fingerprint issue is a specific error code that appears when your fingerprints do not match the biometric records stored with NADRA during verification at a BISP Tehsil Office or HBL Konnect retailer. When this happens, the payment process stops immediately, meaning you cannot collect your Rs. 13,500 until the problem is resolved.
This issue can affect anyone, but it is especially common among elderly beneficiaries, individuals who perform heavy manual labor (leading to worn-out fingerprints), or those whose biometric data has not been updated in NADRA’s database for several years. Understanding the cause of this error is the first step toward solving it.
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Main Causes of the 938 Fingerprint Error
The 938 error does not happen randomly; it is triggered by specific problems with your biometric verification process. Common causes include:
- Faded or worn fingerprints due to age, illness, or manual work
- Mismatched biometric data in NADRA’s system compared to your actual fingerprints
- Outdated CNIC records that have not been updated in years
- Technical issues with fingerprint scanners or software errors
- Dirty or wet fingers during scanning, reducing image clarity
When any of these problems occur, the biometric system cannot match your identity correctly, leading to a failed verification attempt.
How to Confirm CNIC Through the 8171 Web Portal
Once the 8171 Web Portal is active again, confirming your CNIC online is the most reliable way to check your eligibility and payment details. Here’s how the process works:
- Go to 8171.bisp.gov.pk on your phone or computer.
- Enter your 13-digit CNIC number without spaces or dashes.
- Type the captcha code shown on the page.
- Click “Check” to proceed.
- View your eligibility status, payment amount, and collection details.
At present, the web portal is temporarily unavailable due to system updates. According to the latest BISP announcement, it is expected to reopen in the last week of July 2025. Until then, beneficiaries are advised to use SMS or in-person verification methods.
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Alternative CNIC Confirmation Methods When the Portal is Down
When the 8171 Web Portal is offline, there are still multiple ways to confirm your CNIC and check your payment status:
- SMS Method: Send your 13-digit CNIC to 8171 without any spaces or symbols, and you will receive a reply with your eligibility status.
- BISP Helpline: Call 0800-26477 for direct assistance from support staff.
- Visit a BISP Tehsil Office: Bring your original CNIC for manual verification.
- HBL Konnect Retailer: Get your biometrics verified and, if eligible, collect your payment on the spot.
These alternatives ensure that no beneficiary is left waiting simply because the online system is temporarily unavailable.
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Solutions to the 938 Fingerprint Issue
If you encounter the 938 fingerprint problem, do not panic. This issue can often be resolved quickly if you take the right steps:
- Clean and dry your hands before placing your finger on the scanner.
- Use another machine at a different BISP office or HBL Konnect location, as faulty scanners can cause mismatches.
- Update your biometric data at NADRA if your fingerprints have faded or changed over time.
- Request face verification if fingerprint scans repeatedly fail.
- Ask for manual verification in rare cases where biometric verification is not possible.
Taking these steps significantly increases your chances of getting verified without delays.
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Steps to Collect Rs. 13,500 After Fixing the Fingerprint Problem
Once your CNIC is confirmed and your biometric issue has been resolved, you can collect your payment through either of these official channels:
From a BISP Tehsil Office:
- Present your original CNIC at the counter.
- Receive a token and wait for your turn.
- Complete fingerprint or face verification.
- Collect your Rs. 13,500 in cash and a receipt.
From an HBL Konnect Store:
- Go to the nearest HBL Konnect retailer.
- Provide your original CNIC.
- Complete biometric verification on-site.
- Receive your payment along with an SMS confirmation.
Important: Never pay any extra charges to agents. All BISP payments are free of service fees. If you face such demands, report the incident to the BISP helpline immediately.
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Eligibility Criteria for BISP 8171 Payments in 2025
To qualify for the Rs. 13,500 payment in 2025, you must meet all of the following conditions:
- Must be a female BISP beneficiary.
- Have a Poverty Measurement Tool (PMT) score of less than 32.
- Complete the NSER re-survey before June 30, 2025.
- Hold a valid and active CNIC.
- Not be a government employee, and the same applies to your spouse.
- Have no recent foreign travel record in the last few months.
Failure to meet any of these requirements will result in ineligibility for the installment.
Latest BISP Updates for 2025
- The 8171 Web Portal is scheduled to reopen in July 2025 after maintenance and security upgrades.
- NADRA is introducing better fingerprint scanning technology to reduce biometric mismatches.
- Additional HBL Konnect service points are being established to reduce crowding and delays.
These updates aim to make the payment process smoother and more accessible for beneficiaries across Pakistan.
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Conclusion
The 8171 CNIC confirmation process and solving the 938 fingerprint issue are essential for receiving your Rs. 13,500 BISP payment in 2025 without delays. Keeping your biometric records updated with NADRA, ensuring your CNIC is valid, and knowing alternative verification methods can save you time and frustration.
While the web portal is temporarily offline, SMS, helpline, and in-person options ensure that no eligible person is left without financial assistance. The government is actively working to improve the process, and once the portal reopens, beneficiaries will have a faster, more reliable way to confirm their eligibility and collect payments.
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